On Friday 26th January the surgery is installing a modern telephone system. At some time during the morning we will switch from the old to the new system. During the cut over the phones will go dead for 1 hour. During this time the 111 service will be available if you need urgent advice. Alternatively, the ENGAGE CONSULT system will be fully operational during this time for all questions, both medical or administrative.
New Patients / "Out of Area"
If you live outside the surgery area we are happy to register all new patients as an "Out of Area" Patient. You will agree to do without home visits, but apart from that you will be able to access all the other services we offer. Registrations can be done online or at reception in the surgery.
If you are suffering from the current bout of vomiting and diarrhoea please do not come to the surgery. You should use should use the Engage Consult system to seek advice - we aim to get you a reply within 2 hours.
If you are a patient in an "at risk" group or aged at least 65 please call the surgery to make an appointment.
Patients who turn up at reception will be vaccinated while you wait.
Change of Personal Details
Remember to inform the surgery of any change of name, address, phone number or e-mail.
Much of what we do involves texting patients with information, appointment reminders and even test results.
Please do not call the surgery as we have Engage Consult ("see Info 4 Patients" tab) or even e-mail on (Priory.Gardens@nhs.net)
DNA ~ Did Not Attend
I make no apologies for returning to this subject. In August we experienced another 180 appointments where patients failed to show up and did not advise us beforehand.
In the last 10 months 2,009 appointments have been wasted. The cost of providing these unused appointments is approximately £90,000. The 2,000 appointments are the equivalent of having a doctor sat doing nothing for 2 months.
If you cannot make an appointment, for whatever reason, please let us know. If we get 1 hours notice we have a good chance of giving the appointment to someone else who needs it.
Given the rising demand for appointments and the cost we are unable to ignore this issue any longer. It is a sad fact that if a patient misses appointments and continues to do so they will be required to register with another surgery.
Parent & Guardian Access to Childrens' Notes
Up to now the surgery has generally allowed parental access to the notes of children aged under 16 years. This access was subject to verification and there were some occasions when restrictions applied. We have now received advice from the Royal College of GPs (RCGP) that the limit should now be set at 11 years. Between 11 and 16 years parents would still be able to manage certain functions such as repeat prescriptions or making appointments. On the persons 16th birthday all remaining access would be removed.
In line with the guidance we will soon be changing the access permissions for all parents who have been granted access. If you believe there are special circumstances that apply please contact the surgery, we would suggest via the new Engage Consult facility.
The July newsletter is now available to download and read Jul-17 Newsletter
Keep Calm & Respect the Staff
Hardly a day goes by without an incident where the staff are subjected to shouting, foul language, and abuse.
It is unfortunate that a tiny proportion of our patients believe this is an appropriate way to behave.
The surgery operates a zero tolerance policy with regard to any inappropriate behaviour.
Any patient who behaves in this manner will deducted from the practice list and will have to seek a new surgery.
Engage Consult is now Live
This is a new online system that allows all patients to message the surgery and receive a reply within 2 hours. No need to register. No need to telephone.
Go to the Engage Consult page for details and to start a consultation.
iQuit Stop Smoking Study
Priory Gardens is now working in conjuction with Cambridge University and Cancer Research UK in a study to improve the probability of increasing a persons chances of quitting smoking. You can download an information leaflet here iQUIT Leaflet
Test Results By Text
Until now patients had to call the surgery to get their test results. From now on everyone with up to date mobile details in our records will receive a text to inform them that the results are OK. Obviously where the test is inconclusive or the GP would like to see you we will continue to telephone you.
Minor Ops : Improved Service
This is an addition service we offer for minor procedures. Traditionally we held one clinic a month for up to 5 patients. With 100 people on the waiting list this meant a 20 month wait. The clinics will now be held every 2 weeks and a second clinician is completing training. We will soon be holding weekly clinics until the backlog is cleared. From that point onwards the surgery will be able to offer the service as people are identified.
Friends & Family Test
The test can now be completed online. To find the test click on he "Have your Say" tab in the right corner.
By clicking on the link you can see a summary of opinions to date: What You Think of Us
We are aware that at certain times patients are experiencing a long wait before getting through to the office. At the moment we have a number of admin staff on holiday or sick and this is reducing the number of people available to answer the phones. We are in the middle of employing additional staff to address this situation. Patients are reminded that it is possible to book appointments using the online facility.
Book Appointments Online
Patients are reminded that they do not need to call the surgery for an appointment. Extra on the day appointments have now been made available with the online facility. See "Online Services". Nearly a third of all patients have now registered for online services.
I have been handed a mail shot from Pharmcy2U Ltd advising that if you are registered at Priory Gardens Surgery you can register with this firm for the reordering of repeat medications and their delivery. This firm has been acting without the knowledge of the surgery. Patient choice means that patients can register with any pharmacy they wish but we want to make it clear that in line with surgery policy this firm will not be allowed to order medicines on your behalf.
Please help us reduce the number of phone calls
The volume of telephone calls we receive is rapidly increasing & patients with urgent problems or needing to make an appointment often have difficulty getting through. Please help us by noting the following:
If you think you have missed a telephone call from the surgery, there is no need to contact us – if it is important we will always try again!!!
We need at least 3 working days to process repeat prescriptions. Please do not telephone the surgery to check if your prescription is ready.
We would also strongly recommend the use of online services to allow us to help you.