Friends & Family Test
The test can now be completed online. To find the test click on he "Have your Say" tab in the right corner.
By clicking on the link you can see a summary of opinions to date: What You Think of Us
Dementia Adventure are running a free Family Carers seminar - Thinking Differently about Dementia. The seminar is free for family/unpaid carers who support a person living with dementia.
When: 15-Jun-2017, 10 to 1 pm or 1:45 to 4:45 at Poynters House, Poynters Road, Houghton Regis, LU5 4TP. You can download the poster about the event by clicking on the link:
We are aware that at certain times patients are experiencing a long wait before getting through to the office. At the moment we have a number of admin staff on holiday or sick and this is reducing the number of people available to answer the phones. We are in the middle of employing additional staff to address this situation. Patients are reminded that it is possible to book appointments using the online facility.
PGS Newsletter: Apr-17
Please click on the link to download the latest newsletter. PGS Newsletter Apr-17
Book Appointments Online
Patients are reminded that they do not necessarily need to call the surgery for an appointment. Extra on the day appointments have now been made available to the online facility. See "Online Services". Nearly a third of all patients have now registered for online services.
I have been handed a mail shot from Pharmcy2U Ltd advising that if you are registered at Priory Gardens Surgery you can register with this firm for the reordering of repeat medications and their delivery. This firm has been acting without the knowledge of the surgery. Patient choice means that patients can register with any pharmacy they wish but we want to make it clear that in line with surgery policy this firm will not be allowed to order medicines on your behalf.
Did Not Attend (DNA): the problem the Surgery is facing with patients who fail to turn up
While the surgery is dealing with increased demand we are also suffering an epidemic of DNAs; people who have an appointment and for whatever reason do not turn up. If you cannot make an appointment call the surgery as early as possible so we can give this time slot to someone else. In just 3 days this week there were almost 40 missed appointments totalling 7½ hours of clinical time. One to consider when you next ask for an appointment and you have to wait longer than you expected.
November 269 missed appointments
December 203 missed appointments
January 168 missed appointments
February 169 missed appointments
Please help us reduce the number of phone calls
The volume of telephone calls we receive is rapidly increasing & patients with urgent problems or needing to make an appointment often have difficulty getting through. Please help us by noting the following:
If you think you have missed a telephone call from the surgery, there is no need to contact us – if it is important we will always try again!!!
We need at least 3 working days to process repeat prescriptions. Please do not telephone the surgery to check if your prescription is ready.
We would also strongly recommend the use of online services to allow us to help you.