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Latest News

Evergreen App

                                                                Evergreen                                        

For all patients with Online access to the clinical system you can now download the free EVERGREEN app to your phone, tablet, laptop or computer. The app allows you to log into your electronic health record and access online services.

The app is recommended by the NHS.

Click on the link : Evergreen  

  • You will be able to read what your doctor or nurse has done for you so that you no longer need to try to remember everything.
  • Go online where ever you are and order repeat prescriptions or send a secure message to the surgery knowing staff will be able to pick it up and act on it when the surgery opens!
  • Go online to check for yourself the results of a blood test or an Xray
  • If you fall ill when on holiday you can log into your records and show what your GP can see even though you may be abroad.

                                   


Phlebotomy

It is not part of the GPs responsibilities to provide general blood tests for patients. In the past the surgery used to perform phlebotomy as an extra service but large funding cuts in recent years has meant that this is no longer possible. We have limited staff and space and we must use our resources wisely to deal with matters such as diabetes, smoking, health checks, ECGs and the like.

It IS part of the Luton & Dunstable Hospital's contract to provide this service and they run a walk in clinic for this purpose. We do not perform blood tests if a L&D department tells one of our patients to go back to the surgery. You must attend the L&D walk in clinic.

In order to look after our most vulnerable patient we do offer a small number of appointments for the vulnerable i.e. elderly (75 and older), people with mobility issues, etc. All other patients will have to attend the L&D clinic.

The county offers a home Phlebotomy service for housebound patients so the above arrangements will not apply to them. Home phlebotomy visits will be arranged by the surgery.

The surgery is aware of proposals by the L&D to move their phlebotomy service to the Arndale shopping centre in Luton. This proposal is nothing to do with the surgery.

If any patient has a comment to make regarding phlebotomy please contact the L&D or the Beds CCG directly.


New Patients / "Out of Area"

If you live outside the surgery area we are happy to register all new patients as an "Out of Area" Patient. You will agree to do without home visits, but apart from that you will be able to access all the other services we offer. Registrations can be done online or at reception in the surgery.


Advice

If you are suffering from the current bout of vomiting and diarrhoea please do not come to the surgery. You should use should use the Engage Consult system to seek advice - we aim to get you a reply within 2 hours.


Change of Personal Details

Remember to inform the surgery of any change of name, address, phone number or e-mail.

Much of what we do involves texting patients with information, appointment reminders and even test results.

Please do not call the surgery as we have Engage Consult ("see Info 4 Patients" tab) or even e-mail on (Priory.Gardens@nhs.net)


DNA ~ Did Not Attend

I make no apologies for returning to this subject. In August we experienced another 180 appointments where patients failed to show up and did not advise us beforehand.

In the last 10 months 2,009 appointments have been wasted. The cost of providing these unused appointments is approximately £90,000. The 2,000 appointments are the equivalent of having a doctor sat doing nothing for 2 months.

If you cannot make an appointment, for whatever reason, please let us know. If we get 1 hours notice we have a good chance of giving the appointment to someone else who needs it.

Given the rising demand for appointments and the cost we are unable to ignore this issue any longer. It is a sad fact that if a patient misses appointments and continues to do so they will be required to register with another surgery.


Parent & Guardian Access to Childrens' Notes

Up to now the surgery has generally allowed parental access to the notes of children aged under 16 years. This access was subject to verification and there were some occasions when restrictions applied. We have now received advice from the Royal College of GPs (RCGP) that the limit should now be set at 11 years. Between 11 and 16 years parents would still be able to manage certain functions such as repeat prescriptions or making appointments. On the persons 16th birthday all remaining access would be removed.

In line with the guidance we will soon be changing the access permissions for all parents who have been granted access. If you believe there are special circumstances that apply please contact the surgery, we would suggest via the new Engage Consult facility.


July Newsletter

The July newsletter is now available to download and read               Jul-17 Newsletter


Keep Calm & Respect the Staff

Respect

Hardly a day goes by without an incident where the staff are subjected to shouting, foul language, and abuse.

It is unfortunate that a tiny proportion of our patients believe this is an appropriate way to behave.

The surgery operates a zero tolerance policy with regard to any inappropriate behaviour.

Any patient who behaves in this manner will deducted from the practice list and will have to seek a new surgery.

 


Engage Consult is now Live

This is a new online system that allows all patients to message the surgery and receive a reply within 2 hours. No need to register. No need to telephone.

Go to the Engage Consult page for details and to start a consultation.


iQuit Stop Smoking Study

cancer        Uni     

Priory Gardens is now working in conjuction with Cambridge University and Cancer Research UK in a study to improve the probability of increasing a persons chances of quitting smoking. You can download an information leaflet here iQUIT Leaflet


Test Results By Text

Until now patients had to call the surgery to get their test results. From now on everyone with up to date mobile details in our records will receive a text to inform them that the results are OK. Obviously where the test is inconclusive or the GP would like to see you we will continue to telephone you.


Friends & Family Test

The test can now be completed online. To find the test click on he "Have your Say" tab in the right corner.

By clicking on the link you can see a summary of opinions to date:                What You Think of Us


Pharmacy2U

I have been handed a mail shot from Pharmcy2U Ltd advising that if you are registered at Priory Gardens Surgery you can register with this firm for the reordering of repeat medications and their delivery. This firm has been acting without the knowledge of the surgery. Patient choice means that patients can register with any pharmacy they wish but we want to make it clear that in line with surgery policy this firm will not be allowed to order medicines on your behalf.


Please help us reduce the number of phone calls

The volume of telephone calls we receive is rapidly increasing & patients with urgent problems or needing to make an appointment often have difficulty getting through.  Please help us by noting the following:

If you think you have missed a telephone call from the surgery, there is no need to contact us – if it is important we will always try again!!!

We need at least 3 working days to process repeat prescriptions. Please do not telephone the surgery to check if your prescription is ready.

We would also strongly recommend the use of online services to allow us to help you.


Health News from the BBC and the NHS

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