CQC Telephone inspection
We are Proud to announce that our Surgery has passed the CQC telephone inspection.
We have been advised they have no concerns, the information provided does not indicate there are significant changes to the quality of service being provided by the surgery. Please see the letter under the Care Quality Commission.
Veterans: priority NHS treatment
A veteran is someone who has served in the armed forces for at least 1 day. There are around 2.6 million veterans in the UK.
When servicemen and women leave the armed forces, their healthcare is the responsibility of the NHS.
It's highly important for continuing healthcare that you register with an NHS GP and remember to tell them you have served.
Telling the GP practice about your veteran status will trigger the transfer of your full medical documentation from the Ministry of Defence (MoD) to your GP, and
enable you to benefit from veteran-specific services like prosthetics and mental health.
Fit Note Guide
We are receiving a high number of calls regarding medical certificates. If you are not fit for work, you must self certify for the first 7 days of your illness (SC2 form, which can be downloaded or available from employers).
If the illness continues beyond 7 days, please make a face to face appointment with a health care professional. If however, you are unable to make an appointment, the clinicians can backdate the certificate.
However, clinicians cannot post date the medical certificate. During the time you are signed off, if you feel fit enough to return to work, you can return to work, you do not need a 'Fit note' from a GP.
However, if your GP feels you require a phased return to work, altered hours, amended duties or workplace adaptations; after your medical certificate expires, the clinician can issue, at their discretion, a medical certificate stating the required changes. Please feel free to share this document with employerd and line managers.
We have added a document to our Google Drive regarding medical certificates published by the Department of Work and Pensions, if you require more information click here.
If you under 40 years of age and have not been vaccinated against MMR or not had both vaccinations, you are at risk of contracting measles and require the vaccination to be fully immunised.
Please contact the surgery on 01582 699622 to book an appointment with the practice nurse.
Care Choices announced today the launch of its new redesigned website, www.carechoices.co.uk to support people who are looking for care and support.
Finding care can be a daunting task, whether someone is looking for themselves or a loved one. The processes are complex and knowing where to begin can feel impossible.
Presented in bitesize chunks, with links to useful contacts and local information, the guidance on the Care Choices website will help the public to understand the social care system.
Priory Gardens Surgery is now offering video consultations with a GP.
We are now offering video consulting, however, an Engage Consult will need to be completed and if the GP feels the consultation is suitable for a video consultation, admin will contact you to book you an video consultation (smartphone/tablet required with internet connection*).
The GP will video you between 9:30am – 11:30am and 14:30pm – 16:30pm. This video call will be booked with the GP who is doing sit and wait on the morning or afternoon. Although you can state who you prefer to speak too, however, this cannot be guaranteed due to working schedules.
When the GP video’s the patient, the patient will receive an SMS/e-mail depending on the patient’s preference. The patient will click the link which will directly take you to Clinic.co (our encrypted software provider), a pop up may ask you to give permission to access the camera (for video) and microphone so the GP can hear you. You and the GP will now be able to see and hear each other. The GP will consult with you as normal and document in your medical records.
* Any devices which have a camera/video facility including tablets and iPads.
* Wifi or data internet required
iCaSHOur iCaSH (integrated Contraception and Sexual Health) service provides all aspects of sexual and reproductive health, including contraception, sexually transmitted infection (STI) and HIV testing and treatment. iCaSH is available from easily accessible single locations across Bedfordshire. Please click here for more information.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or
tablet.You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record
and more.If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
'(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)
Cervical screening isn’t a test for cancer; it checks the health of the cervix and can prevent potentially harmful cells from developing. Don’t ignore your #CervicalScreening invite.
If you missed your last one, book an appointment with your GP practice today www.nhs.uk/cervicalscreening #CervicalScreeningSavesLives
Cervical screening only lasts five minutes and you only have to go once every three or five years depending on your age. That’s five minutes that could save your life. Don’t ignore your cervical screening invite www.nhs.uk/cervicalscreening #CervicalScreeningSavesLives
Cervical screening can stop cancer before it starts. Don’t ignore your cervical screening invite. If you missed your last one, book an appointment with your GP practice today www.nhs.uk/cervicalscreening #CervicalScreeningSavesLives
Join Dementia Research information:
Join Dementia Research is a national service that makes it easy for anyone to take part in vital dementia research studies. People with dementia or memory problems, their carers and anyone who are interested can sign up.
Only through research will we find new and better ways to prevent, treat, care for and one day beat dementia. Simply register your details and a researcher will be in touch when an appropriate study becomes available. You do not have to take part in any particular studies. It is always your choice whether or not to take part.
Sign up today online at www.joindementiaresearch.nihr.ac.uk or call Alzheimer's Research UK on 0300 111 5111, or the Alzheimer's Society on 0300 222 1122.
The new Phlebotomy Clinic it is been delivered by CCG at Dunstable Health Centre NOT the Priory Gardens Surgery!!!Please do not call the Surgery as
soon we have more details about this service will let you know.
Total Online Access: 5,416
Total % Online Access: 41.87%
% Registered Online
Our quarterly newsletter is now available to download. Click here to view it.
For all patients with Online access to the clinical system you can now download the free EVERGREEN app to your phone, tablet, laptop or computer. The app allows you to log into your electronic health record and access online services.
The app is recommended by the NHS.
Click on the link : Evergreen
- You will be able to read what your doctor or nurse has done for you so that you no longer need to try to remember everything.
- Go online where ever you are and order repeat prescriptions or send a secure message to the surgery knowing staff will be able to pick it up and act on it when the surgery opens!
- Go online to check for yourself the results of a blood test or an Xray
- If you fall ill when on holiday you can log into your records and show what your GP can see even though you may be abroad.
It is not part of the GPs responsibilities to provide general blood tests for patients. In the past the surgery used to perform phlebotomy as an extra service but large funding cuts in recent years has meant that this is no longer possible. We have limited staff and space and we must use our resources wisely to deal with matters such as diabetes, smoking, health checks, ECGs and the like.
It IS part of the Luton & Dunstable Hospital's contract to provide this service and they run a walk in clinic for this purpose. We do not perform blood tests if a L&D department tells one of our patients to go back to the surgery. You must attend the L&D walk in clinic.
In order to look after our most vulnerable patient we do offer a small number of appointments for the vulnerable i.e. elderly (75 and older), people with mobility issues, etc. All other patients will have to attend the L&D clinic.
The county offers a home Phlebotomy service for housebound patients so the above arrangements will not apply to them. Home phlebotomy visits will be arranged by the surgery.
The surgery is aware of proposals by the L&D to move their phlebotomy service to the Arndale shopping centre in Luton. This proposal is nothing to do with the surgery.
If any patient has a comment to make regarding phlebotomy please contact the L&D or the Beds CCG directly.
If you live outside the surgery area we are happy to register all new patients as an "Out of Area" Patient. You will agree to do without home visits, but apart from that you will be able to access all the other services we offer. Registrations can be done online or at reception in the surgery.
Remember to inform the surgery of any change of name, address, phone number or e-mail.
Much of what we do involves texting patients with information, appointment reminders and even test results.
Please e-mail us on (Priory.Gardens@nhs.net)
DNA ~ Did Not Attend
I make no apologies for returning to this subject. In August we experienced another 180 appointments where patients failed to show up and did not advise us beforehand.
In the last 10 months 2,009 appointments have been wasted. The cost of providing these unused appointments is approximately £90,000. The 2,000 appointments are the equivalent of having a doctor sat doing nothing for 2 months.
If you cannot make an appointment, for whatever reason, please let us know. If we get 1 hours notice we have a good chance of giving the appointment to someone else who needs it.
Given the rising demand for appointments and the cost we are unable to ignore this issue any longer. It is a sad fact that if a patient misses appointments and continues to do so they will be required to register with another surgery.
Parent & Guardian Access to Childrens' Notes
Up to now the surgery has generally allowed parental access to the notes of children aged under 16 years. This access was subject to verification and there were some occasions when restrictions applied. We have now received advice from the Royal College of GPs (RCGP) that the limit should now be set at 11 years. Between 11 and 16 years parents would still be able to manage certain functions such as repeat prescriptions or making appointments. On the persons 16th birthday all remaining access would be removed.
In line with the guidance we will soon be changing the access permissions for all parents who have been granted access. If you believe there are special circumstances that apply please contact the surgery, we would suggest via the new Engage Consult facility.
Keep Calm & Respect the Staff
Hardly a day goes by without an incident where the staff are subjected to shouting, foul language, and abuse.
It is unfortunate that a tiny proportion of our patients believe this is an appropriate way to behave.
The surgery operates a zero tolerance policy with regard to any inappropriate behaviour.
Any patient who behaves in this manner will deducted from the practice list and will have to seek a new surgery.
iQuit Stop Smoking Study
Priory Gardens is now working in conjuction with Cambridge University and Cancer Research UK in a study to improve the probability of increasing a persons chances of quitting smoking. You can download an information leaflet here iQUIT Leaflet
Friends & Family Test
The test can now be completed online. To find the test click on he "Have your Say" tab in the right corner.
By clicking on the link you can see a summary of opinions to date: What You Think of Us
I have been handed a mail shot from Pharmcy2U Ltd advising that if you are registered at Priory Gardens Surgery you can register with this firm for the reordering of repeat medications and their delivery. This firm has been acting without the knowledge of the surgery. Patient choice means that patients can register with any pharmacy they wish but we want to make it clear that in line with surgery policy this firm will not be allowed to order medicines on your behalf.
Please help us reduce the number of phone calls
The volume of telephone calls we receive is rapidly increasing & patients with urgent problems or needing to make an appointment often have difficulty getting through. Please help us by noting the following:
If you think you have missed a telephone call from the surgery, there is no need to contact us – if it is important we will always try again!!!
We need at least 3 working days to process repeat prescriptions. Please do not telephone the surgery to check if your prescription is ready.
We would also strongly recommend the use of online services to allow us to help you.